Victims of crime are among the most vulnerable groups in need of effective government service delivery. Yet, victim support services vary widely across and even within countries and are all too often lacking, leaving victims feeling helpless and abandoned by the justice system. To address this deficiency, the World Bank has developed a new program to support its client countries in the delivery of reliable victim support services. Partnering with Victim Support Europe (VSE), the Bank has recently delivered targeted technical assistance to help the Serbian government establish a system for comprehensive victim support services as part of the country’s European Union (EU) accession process. The methodology, which utilized a combination of World Bank experience in supporting judicial reform, VSE’s regional, on-the-ground involvement in victim support, and local stakeholder input, was developed with a wider application in order to help other Bank clients improve support services for victims of crime.
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